GIFT CARDS NOW AVAILABLE

FAQ

Contact Us

How do I get in touch with someone?

Customer Support
For help finding that perfect piece, questions about a specific artwork, or purchasing: please reach out to hello@shopPACcincy.com

Commissions
If you’re interested in getting a work created just for you by your favorite artist, please reach out to hello@shopPACcincy.com. Please include any relevant details you might know at the time, such as the following: Artist Name, Timing Request (if relevant) Size, Style/Subject, and Budget.

Trade
Inquiries or assistance for interior designers, architects, or those in the hospitality industry: Please reach out to Stephanie at hello@shopPACcincy.com

Prospective Artists
For artists who are considering or are in the process of applying: Please reach out to Elizabeth at hello@shopPACcincy.com.

Press
We’d love to talk to you too! Please reach out to Stephanie at hello@shopPACcincy.com.

Local Pickup

Do you offer local pickup?

Yes!

If you have chosen to pick up your purchase locally during checkout, the process is as follows:
> Artists are notified of your purchase and will place the item at the PAC welcome desk within 48 hours of check out.*
> You will be notified via email about the logistical details to pick up your item. We ask that customers plan to pick up their items within 48 hours of being placed at the PAC Welcome Desk or make alternative arrangements via replying to the pickup notification email. > Visit the PAC Welcome Desk to pick up your item. >>The Welcome Desk is open between the hours of 9 am to 5 pm Monday-Friday or during “Final Fridays”.**
>>The Welcome desk located at: The Pendleton Art Center, 1310 Pendleton St, Cincinnati, OH 45202
>>Pick Up Parking is free in the lot across the street when it is not Final Friday at which time this lot is valet only. You can also park in the spaces along the loading dock to the right of the front door. There are also many paid parking lots available within walking distance from the Center.
>>Upon arrival, please dial #100 on the call box next to the large purple entrance door to reach the PAC Welcome Desk.*** Once you enter the building, the desk is about 30 feet from the entrance in the hallway by the elevator.

>You are encouraged to inspect the work at that point (or in your car, etc) to ensure the work is as per your expectations. Go home happy!

Note:
* If you or the artist needs to arrange an alternative time to drop off or pick up work, please reply to the pickup notification email to coordinate. Alternative pickup times are subject to the availability of the building administration and/or the artist.
** “Final Fridays” are typically the last Friday of every month, and the building is open from 5 pm to 9 pm.
***If you are having any issues please call 513-421-4339 or 513-256-4966 for assistance.

Shipping

What Shipping Methods Are Available?

Domestic Shipping
All items will be shipped insured and in the protected method of the artist’s choosing within 72 hours of ordering.

International Shipping
International shipping is not a mandatory requirement for artists at this time. If you are outside of the USA, and interested in a work, please reach out to hello@shoppaccincy.com

Local Pickup
As per the above “Local Pickup” section, you can also elect to pick up your item at The Pendleton Art Center, 1310 Pendleton St, Cincinnati, OH 45202 - at a discounted price!

Returns

How do I return an item?

If you are unhappy with your work for any reason, please contact us for a return within 72 hours of receipt. To initiate a return, please email your name + order number to hello@shoppaccincy.com with the subject line, “Return Request, Order #______”.

It is important to keep the original packaging during this period so that you can ensure the work is safely protected in the event it will be returned back to the artist. Work must be packed, insured, and delivered back to the PAC. The client is responsible for return shipping costs if they are not choosing to drop off at the PAC in person. Returns can be addressed to: *Artist Name* The Pendleton Art Center, 1310 Pendleton St, Cincinnati, OH 45202.

Refunds will be directed to the original form of payment and usually appear on your bank statement within 7-10 days upon receipt of the item by the artist.

Product Availability

Do you guarantee that all work is available for purchase?

Due to the entrepreneurial nature of independent artists, it is technically possible that a work for sale may have just sold. Artists notify the site administrators of sold work within hours (if not minutes) so this is highly unlikely to impact our customers.

In the event a one-of-a-kind item you have purchased has already sold, we can offer a few options:
    1. A Refund will be directed to the original form of payment and usually appear on your bank statement within 7-10 days upon issuance.
    2. We can contact the artist to see if they can create a similar work or have another available in that series.

What are you looking for?

Join Our Mailing List

Stay informed about site developments.

* indicates required

Your cart